FAQ


How do I know my watch is authentic?

Sir Sputnik watches are direct from the manufacturers with original packaging, manuals, warranty cards and serial number identification. Every watch carried by Sir Sputnik is a 100% verified new, unworn, original and authentic watch.

Does the watch come in its original packaging?

Yes, all of our watches come in the original manufacturer's packaging, complete with official paperwork.

Does the watch come with a warranty?

Yes, all our watches are covered by our two-year Sir Sputnik Warranty.

Every watch from Sir Sputnik is guaranteed to be:

Protected by our two year warranty
100% Genuine and Authentic with manufacturer’s serial number
Shipped in its original box with its original packing and owner's guide
The warranty coverage is in effect for two years from the date of purchase on all brand name watches unless otherwise specified.

The Sir Sputnik warranty covers the watch movement and battery replacement. It also covers defects in material and/or workmanship.

The Sir Sputnik warranty does not cover the watch case, bracelet, straps, crown/stem, crystal/glass, or finishes and polishing.

Damage arising from use that exceeds the manufacturer's specifications for water resistance is not covered. The warranty does not cover damage caused by wear and tear, and/or accidental or intentional misuse or abuse. Improper repair or warranty service performed by someone other than Sir Sputnik will void this warranty.

If your watch needs repair we are happy to offer expedited repair services are provided within the warranty period.

Why didn’t I receive an email confirmation after placing my order?

There are a few instances where our order or shipping confirmation emails can end up in those pesky junk mail or spam folders. Give those folders a check and if you still can’t find it, give us a call or email us and we’ll be sure to resend it ASAP.

Can my purchase be shipped to an address other than my billing address?

Yes, all credit card orders may be shipped to an alternate shipping address.

Is my shipment insured?

Yes. All orders shipped are fully insured against damage, loss and theft by Sir Sputnik. Shipping insurance is absolutely free.

How do I return the watch I bought from Sir Sputnik?

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return within 30 days from the date you received it.

Returned merchandise must include the manufacturer packaging, manuals and warranty cards along with all other paperwork. Returned merchandise must be in the same condition as when it was received. Used or worn merchandise cannot be returned unless it is defective.

What if I receive a defective item?

We try our best to make sure that DOES NOT EVER happen to you, but stranger things have happened. So if it does, no problem! If you have received an items you think is defective or not functioning as expected, simply contact us within 5 days of receiving it to avoid a restocking fee. And we want to avoid that, so just give us a call or email us with 5 days or getting your order and we will expedite your return or exchange.

What countries does Sir Sputnik deliver to?

We can deliver orders to most countries in the world.

About Us

At Sir Sputnik, our company vision is simple: to become the premier online watch seller by providing an unparalleled selection of the very best watches, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectations.

For us, the customer is always king. Our total commitment to customers empowers us to work closely together with every customer. When you buy from us, the sale is not complete when we ship your order, it is complete when you are totally satisfied.

Can we be trusted?

Sir Sputnik holds its own inventory in secure state of the art warehouse facilities, we adhere to exceptional quality control processes and operate an extensive Customer Support Center.

Our professional servers and website are security scanned, authenticated and fully verified by Norton Secure from Norton on a daily basis to protect you online. Shop with confidence at Sir Sputnik.

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